Custom Orders Refund Policy
At CBD Packaging Boxes.com, all products and services are custom-made to meet the unique specifications of each customer, which means that there are absolutely no refunds available for these custom items. Since every order is tailored specifically for the client, we are unable to accept returns or process refunds after the order is placed. Customers are encouraged to carefully review their specifications before finalizing their purchase to ensure satisfaction with the finished product.
Return and Refund Guidelines for Defective Items
In the event that an order includes defective items or does not meet the requested specifications, customers must contact us at support@cbdpackagingboxes.com within three business days of receiving their order. Upon receiving a report of a defect, our management team will assess the situation. If it is determined that the defect is due to our error, we will gladly provide a free reprint of the defective items. However, please note that chargebacks are not permitted, and we are committed to resolving issues directly to ensure customer satisfaction.
Policy for Partially Delivered Items
If an order is partially delivered and some items are still en route, CBD Packaging Boxes will promptly reprint and ship the missing merchandise at no additional cost to the customer, adhering to the original shipping turnaround times. Under such circumstances, no refunds will be processed for the missing items, and if the customer decides to cancel the order and decline the remaining items, a refund will not be granted. However, we may consider issuing a partial refund at our discretion, subtracting all associated costs related to the cancellation.
Special Conditions for Refunds Over $500
For refund requests exceeding $500, please be aware that the refund amount will be disbursed in equal installments, with each payment not surpassing $500. Each installment will be released after a waiting period of three weeks, allowing for appropriate processing and management of funds. This structured approach ensures that refunds are handled responsibly while maintaining transparency in the transaction process.